Work History
JUL 2021 - Present
Director, UX & Design
World Travel, Inc.
Develop, design, and implement product strategy to align with business goals. Illustrate design ideas using storyboards, process flows and sitemaps. Work with CIO and product managers to prioritize and communicate high level and detailed deliverables that create an incredible customer experience and shape go-to-market strategies.
APR 2021 - JUL 2021
Director, Technical Product Management
World Travel, Inc.
Lead the digital transformation of product at World Travel, Inc. with a focus on revenue, retention, and total cost of technology. Responsible for the success of technical product management including technical product requirements, feature and defect testing, technical project management and client product implementations. Coach and mentor team members ensuring they are high performing, collaborative and customer focused.
JUN 2019 - APR 2021
DIRECTOR, UX & DESIGN
World Travel, Inc.
Develop, design, and implement product strategy to align with business goals. Illustrate design ideas using storyboards, process flows and sitemaps. Work with CIO and product managers to prioritize and communicate high level and detailed deliverables that create an incredible customer experience and shape go-to-market strategies.
AUG 2015 - MAY 2019
Director, Data Science
CI Azumano
Translate data into relevant information, quality control and data matching from various sources into a consolidated database, conduct feasibility tests, generate reports and queries as basis for analysis and provide effective visualization of the findings. Perform pre-analysis of available information and generate tools that allow travel and account managers to analyze enhanced information using effective visualization and self-service analysis. Develop data specifications, business requirements and prototypes for sophisticated corporate intelligence. Proactive statistical trend analysis of transactional and market research data sets as input for corporate development, market strategies and intelligence publications.
APR 2014 - APR 2015
SENIOR TECHNICAL ANALYST
CORNERSTONE INFORMATION SYSTEMS
I determined requirements, designed, built, and implemented new information systems products and offerings. Solved technical problems and lead efforts in delivering complex solutions. I was responsible for the efforts of others in order to meet project objectives while interacting with project managers, senior analysts, development consultants, clients, operations teams, and architects to give customers the best and most complete set of tools possible to know and manage their business better.
JAN 2013 - APR 2014
PRODUCT MANAGER
CORNERSTONE INFORMATION SYSTEMS
I was the primary business owner responsible for developing and executing the iBank product strategy for long term business success and market growth. I worked independently interfacing with internal and external customers at every level and provided guidance to direct and indirect teams to accomplish product, product category, and business line objectives.
SEP 2009 - JAN 2013
TECHNICAL ANALYST/ENGINEER
CORNERSTONE INFORMATION SYSTEMS
In this position I provided information technology systems design, analysis, engineering and testing as well as systems integration encompassing a number of information technology disciplines and products. Displayed in-depth knowledge and expertise in the following and related areas: systems analysis, software development, engineering and maintenance, database development and administration, data flow management, extraction, transformation and loading theories and processes, computer systems programming, delivery systems development and administration and quality assurance processes.
AUG 2002 - SEP 2009
TRAINING & EDUCATION CONSULTANT
CORNERSTONE INFORMATION SYSTEMS
Developed interactive training courses for both internal and customer training. Provided consulting for customers seeking to improve their proficiency. Developed courses and course material for customer conferences. Delivered courses for customer conferences and industry events and meetings. I traveled to more than 4 continents and over 8 countries to provide training and consulting services in both English and Spanish.
OCT 2001 - FEB 2002
DIRECTOR, INFORMATION TECHNOLOGY
KANAWHA COUNTY BOARD OF EDUCATION
Served as a IT Director for West Virginia Board of Education. Started working as a Computer Technician and Network Administrator for the largest K-12 school in the State.
Education
2009
EDUCATION/TRAINING CONSULTANT
Ball State University
Continuing studies for education and training consultant.
2002
Information Technology & CIW
New Horizons
I studied Information Technology with a focus on networking, e-commerce, and web design. Received 5 technical certifications: A+, Network+, i-Net+, CIW E-Commerce, and CIW Site Design.
2001
Information Technology
Carver Center
I studied Information Technology and received 4 technical certifications.
Data Skills
Data Architecture
Data Visualization
Infogix Data360
Power BI
QlikView
Qlik Sense
Roambi / SAP
Vizable
Design Skills
Affinity Designer
Affinity Photo
Balsamiq
BI Design
Fireworks
Illustrator
InVision
Paper by 53
Photoshop
Sketch
Coding Skills
Angular
ColdFusion
CSS
HTML
jQuery
PHP
SQL
WordPress
Travel Industry Skills
GDS (Amadeus, Apollo, Galileo, Sabre, Worldspan)
Grasp Technologies
iBank
Prime Numbers Technology
Trams
Testimonials
Mat Orrego
CEO / CORNERSTONE INFORMATION SYSTEMS
I have worked with Josh for over 5 years. He started with our company in customer support. He has shown initiative to continually learn and stay engaged with becoming a part our companies success. Today, he is a trainer for Cornerstone and is dedicated at helping our customers learn how to use our applications. He has learned Spanish on his own and become quite adept in WEB design and multi-media development. Josh is a great person to work with and to have as part of a team.
Shaun McDermott
CFO / CORNERSTONE INFORMATION SYSTEMS
Josh is a very bright and capable young man, with broad interests and abilities in training specifically and in business generally. His multiple language skills have proved exceedingly useful for Cornerstone. Josh has great promise. I recommend him highly.
Ron Childress
PRESIDENT & COO / CORNERSTONE INFORMATION SYSTEMS
Joshua is a very detail-oriented individual with a strong work ethic. He is a quick learner of new technology and applies his knowledge well to teaching others.
Beth Kyle
USER EXPERIENCE ANALYST / CUMMINS INC.
Josh is a great asset to any project. He is a good listener and exhibits excellent patience. These are both assets that help to build a great learning environment. Josh is constantly looking to learn new things, whether it be via organized instruction, personal ventures or directly from his peers. Josh is fun to work with and has innovative ideas.
Jami Waggoner
Implementation Project Manager / American Express GBT
Josh is a dedicated employee, with a thorough knowledge of the products and services offered by our company. He is always willing to go the extra mile for fellow co-workers and customers. His professionalism and desire to move forward are impressive.
Tracey Walsh
Consultant / ALLĒUS Health Analytics
Josh is exceptional at explaining and determining each person's learning style. He is excellent at partnering with his customers to delivery their business needs.