Agent Dashboard

An agent productivity dashboard which includes booking, phone, and email data along with errors from the mid office product. Created a scoring methodology for each metric and an overall score for the agents. Allows management to see productivity and with included thresholds can quickly identify those who need assistance or training to be more productive.

Client: CI AzumanoDate: October 2015Services: BI, Analytics, Design & Coding

 

 

Agent Productivity